Submissions

We ship globally from Lisbon, Portugal using CTT.

 Portugal (mainland) and Islands:

-From €2.50 and free on purchases over €100.

Shipping costs to Europe

-From €15

For the rest of the world

- From €35.

PROCESSING TIME

Our commitment is to process and ship all orders within a maximum period of3 business days after the date of purchase. Please be advised that we observe weekends and holidays, during which orders will not be processed.

TIME IT TAKES FOR THE ORDER TO ARRIVE.

Continental Portugal) 1-3 working days
Madeira and Azores 2-5 working days
Europe 3-8 working days
Rest of the world 3-10 working days

 

DUTIES AND TAX

Customers are responsible for paying any applicable taxes and fees imposed by the destination country. Customs regulations and guidelines may vary by country, therefore it is the customer's responsibility to check with the customs authority.

We take great care when shipping your order and ensure it reaches you in the best possible condition. However we cannot be held responsible for parcels lost or damaged during transport due to the courier service leaving the package unattended if no one is present to sign for it at the delivery address. Please note that delivery times are estimates only and unfortunately cannot be guaranteed.

CANCELLATION

If you ordered items, entered incorrect shipping information or wish to cancel your order, please contact our team at Info@marscoleccion.com or via our social media channels, immediately after placing your order. Once your order has been processed, unfortunately it is not possible to make changes, so you will have to request an exchange or return.

to ensure an accurate calculation of any customs duties or tax payable. If a customer refuses a package, they will be responsible for the cost of returning the package to our studio. These charges will be deducted from the order refund once the shipment is received at our studio.