Exchanges and Returns

We would like to highlight our commitment to providing the best shopping experience on our website and we want you to be completely satisfied with your purchase, we gladly accept returns/exchanges and will be at your disposal for any reason.

If you are not completely satisfied with the product you received or if there is a problem with your order, please contact us via email: Info@marscoleccion.com or via our social networks.

To guarantee acceptance of an exchange/return, the item must be delivered in perfect condition, in the same way it was sold, accompanied by tags, sanitary protector, bag, etc.

Items that appear to have been used, washed, damaged, have odors or altered in any way will not be accepted. We recommend placing your item over your underwear.

It is important to note that all exchanges/returns must be processed and returned within 14 days of the delivery date as indicated in the tracking information.

Refunds

To request a refund, simply contact our customer support within 48 hours from the time of delivery, stating the reason for the return and sending photos. We will be ready to assist you and provide all the necessary guidance for the process.

After checking item return if refund is approved. We will automatically refund your original payment method. It may take some time for your bank or credit card company to process and post the refund as well.

We appreciate your trust in our website and hope that we can exceed your expectations in every aspect. If you have any additional questions about the refund or any other issue, please do not hesitate to contact us.